Shipping Policy — Kaylah Cosmetics

Last updated: September 20, 2026

Shipping Destinations

Kaylah Cosmetics ships within Canada and internationally. The shipping options available for your address are displayed at checkout.

Delivery Times

The estimated delivery time is 10 to 15 business days from the date your order is shipped.

Order processing generally requires an additional 1 to 3 business days.

The delivery timeframe applicable to your order is provided before payment. It may vary depending on the product, destination and availability.

If we become aware of a delay, we will notify you and explain the available options. Estimated delivery times do not limit your statutory rights.

Order Processing and Shipping

Some products are prepared and shipped directly by our logistics partners, who may be located outside Canada.

Orders containing multiple items may arrive in separate packages on different dates. Kaylah Cosmetics remains your point of contact for any questions about your purchase or delivery.

Shipping Fees and Import Charges

Applicable shipping fees are displayed before you confirm your payment.

If an international shipment may incur additional customs duties, import taxes or brokerage fees payable by you, this information is disclosed before purchase. Known amounts are specified, and charges that cannot be calculated in advance are described.

Order Tracking

When your shipping method includes tracking, the relevant information will be provided as soon as it becomes available. Tracking updates depend on the carrier.

To check the status of your order, contact us at info@kaylahcosmetics.com and include your order number.

Shipping Address

Please verify your shipping address before confirming your order. If you notice an error, contact us promptly. We will attempt to correct it if the order’s processing or shipping status allows.

Any potential reshipping costs will be explained to you and require your agreement before being charged.

Delayed, Missing or Damaged Packages

If your order has not arrived within the stated timeframe, arrives damaged or contains an incorrect item, contact us at info@kaylahcosmetics.com.

Please include your order number and a description of the issue. Photos of the product and packaging may help us assess damage.

We will investigate with our partner or the carrier and provide an appropriate solution, which may include reshipment, replacement or a refund, depending on the circumstances and your applicable rights.

Your Rights

This policy does not exclude or limit statutory warranties or your rights to cancellation and refunds. The terms applicable to your order are those communicated at the time of purchase.

Contact: info@kaylahcosmetics.com